Responsibilities
- Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals
- Auditing customer accounts to ensure accuracy of information
- Monitoring queues and assistingwith daily goals and conducting quality control to reduce errors to improve procedures
- Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services
- Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience
- Handling reported issues from customers
Candidate Requirements
- Bachelor Degree or College Diploma in a relevant field preferred
- Previousexperience in a leadership or management role, preferably in the IT sector
- Excellent communication skills with a strong customer focus
- High organization skills